Shipping, Returns & Import duties
Returns and refunds will not be accepted normally.
In case of our initial failure please contact us within one week after goods arrival.
At that time please Contact Us with your order number and details about an initial failure of the products you received. We will respond quickly.
We will send our products from Japan by Japan Post EMS (Express Mail Service) with tracking number. The shipping costs are weight-based. You will receive your ordered products in about 1 or 2 weeks after shipment. Please note that there is a possibility of delay in delivery due to customs or postal circumstances of each country, and we cannot do physically anything with the customs issue.
Please note that import duties or any taxes are obligations for buyers to pay.
Thank you for your understandings.